Hello,
I sent the information below regarding the Floral cake, while it was beautiful the second most important aspect of a birthday cake would be flavor and a it’s moist texture. I stated that it had no flavor and it was very dry. I was thanked for my comment and told that you had contacted other customers who had the same batch as I and that no one else had the same issue. But thanks anyways.
I was not offered a refund or replacement. Only sorry, thank for letting us know.. we will do better next time. I will have a hard time recommending you to friends and family. Having a business entails making and keeping your customers happy, returning and recommending your services.
I don’t know what issues you’ve had with other customers with perhaps false claims but I can assure you I have no reason to do so and I am not that type of person. I find that very offensive.
Hello, I recently (March 12) purchased 2 birthday cakes one was your strawberry lemonade and the other was banana hazelnut. Both cakes were beautifully and meticulously decorated, presentation was fabulous. Loved the handwritten plaques as well as the pretty candles we purchased. The frosting was perfectly smooth, creamy and satisfying without being too sweet. Strawberry Lemonade was delightful light and fluffy with a burst of lemon flavor. The banana hazelnut was terrible. It was extremely dry and tasteless and quite disappointing as it was beautifully decorated with fresh flowers. I do want to add that the online ordering was very quick, convenient and user friendly. I am not sure if this is the correct webpage to send feedback. I look forward to hearing from you. Thank you, Maria Cherif
